As 2024 marches on, foodservice operators are facing financial and labor challenges that threaten long-term success and business sustainability. In this article, we will be analyzing these challenges and exploring what operators can do to stay ahead of the curve.
One of the biggest challenges facing foodservice owners is the weight of costs. Due to rising food and operating costs, owners have found it hard to keep the doors open, constantly wrestling with financial woes. One might think that the solution is to raise prices, but the fact of the matter is that customers are feeling the burden of those higher prices. According to the TouchBistro 2024 State of Restaurants Report, 33% of customers are generally spending less and 30% are outright making fewer orders.
As a result, many operators are instead looking toward making cuts as opposed to adding charges and increasing prices. Specific measures include finding less expensive substitute ingredients and removing unpopular items from the menu. The idea is to find ways to reasonably cut costs from the inventory side of things to avoid alienating customers with increased prices for food and services.
But of course, food and food inventory are not the only major issues for foodservice operations. The workforce is just as important as making meals. While it is true that employee wages have gone up for some foodservice businesses, there is still some concern about employee satisfaction. The TouchBistro report notes that one possible solution could be assistive automation. It was found that by having employees work with technological interfaces, such as more advanced point-of-service systems, the work they have to do is facilitated and thus less stressful or unenjoyable.
To solve the great challenges involving food and labor, restaurateurs and owners need to think smarter, not harder. The idea is to streamline, optimize, and be conservative in order to promote longevity and long-term success.
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